HOTEL NOTICE OF COLLECTION
Our hotel and our affiliates and subsidiaries (collectively, “we,” “our,” or “us”) respect the privacy of your information. This Hotel Notice at Collection (“Notice”) is designed to inform you of the categories of personal data we collect when you visit our hotel and the purposes for which we collect this personal data. “Personal data” is data that is linked or reasonably linkable to an identified or identifiable individual.
When you visit our hotel, you can expect that we will collect the following categories of personal data depending on your interaction with us:
- Identifiers (name, postal address, email address, and driver’s license number and, if storing a vehicle, license plate number)
- Telephone number
- Signature
- Customer number (account ID)
- Characteristics of protected classifications under California or federal law (sex/gender, (age (40 and older))
- Audio, electronic, visual, or similar information (e.g., photographs, audio, and video through the use of CCTV and other technologies and audio during customer service calls)
We currently collect and have collected the above categories of personal data for the following purposes:
- Performing services, including maintaining or servicing accounts, and providing customer service
- Verifying customer information
- Advancing our commercial or economic interests
Retention of Personal Data
We retain your personal data for as long as necessary to fulfill the purposes for which we collect it, such as to provide you with the service you have requested, and for the purpose of satisfying any legal, accounting, contractual, or reporting requirements that apply to us.
Right to Opt Out of Sale or Sharing of Personal Data
Depending on the state in which you reside, you may have the right to direct us to stop selling or sharing your personal data. We do not sell or share personal data that we collect in our hotels. However, if you visit our website, we may sell or share your personal data through our use of cookies and other tracking technologies. You have the right to opt out of our selling or sharing of your personal data through our ‘Do Not Sell My Personal Information’ and ‘Cookes Preferences’ link in our website footer.
Notice of Financial Incentive
From time to time, you may have the opportunity to provide personal data in exchange for discounts and price differences. For example, we may provide discounts and price differences in exchange for you subscribing to a hotel newsletter. Categories of personal data that we may collect when you subscribe to receive discounts and price differences include your name, email address, and country.
How to Opt In and Right to Withdraw
Signing up for discounts and price differences is optional. By providing your name, email address, and country during the discount sign-up process, you affirmatively opt in to receiving the financial incentive and to joining any hotel mailing list. You have the right to withdraw from the financial incentive at any time. If you opt out of receiving a financial incentive, we will not reduce the value of any financial incentives you previously received from us. If you wish to withdraw from receiving the financial incentive, you may submit such a request at any time by emailing us at [email protected].
How the Financial Incentive is Reasonably Related to the Value of Your Personal Data
The financial incentive or price difference is reasonably related to the value provided by your personal data. We take into consideration, without limitation, the anticipated revenue generated from such information, the anticipated expenses which we might incur in the collection, storage, and use of such information, and the anticipated expenses which we might incur related to the offer, provision, and imposition of any financial incentive or price difference. Based on this analysis, the value of your personal data that allows us to make these offers and financial incentives is the value of the offer itself.
Privacy Policy
For more information as to our privacy practices, please review our Privacy Policy at all.accor.com/a/en/information/data-protection.html
Questions
To contact us for questions or concerns about our privacy policies or practices please contact us at [email protected].
